Frequently Asked Questions
How do I know my information is safe?Security is of paramount importance to us. This payment site is hosted on secure servers and your account data is secured through Secure Sockets Layer (SSL) and 128 bit encryption. Additionally; only the last four digits of your account number are visible to authorized users; no one in our organization has access to your full card or bank account number. Our payment system meets all requirements of Payment Card Industry Data Security Standards (PCI DSS). To learn more about PCI DSS, please click here.
How do I know payments will be properly credited to the resident's account?Registration ensures your payments are properly credited to the intended resident's account. Both you and our authorized personnel receive email confirmation of each payment. This confirmation includes the resident name in addition to an itemization of the payment details. All account activity is maintained in our administrative database, providing both the registered user and Fellowship Living Facilities instant access to a complete and accurate payment history.
Do I receive a refund if the resident voluntarily or involuntarily exits the program?All payments are final. When making payment through this site, you accept the terms and conditions as specified prior to authorization. Any refund is at the sole discretion of Fellowship Living Facilities . In the event we elect to issue a refund, all refunds are processed electronically to the same account from which payment originated. You receive email confirmation of the refunded amount to the email address you registered with your account. Please anticipate five to seven business days from the date you receive this email confirmation for your financial institution to post the funds to your account.
Why do I have to pay a "Convenience Fee" in order to make payment through this site?You are free to choose an alternative method of making payment. This website function is provided to family members and/or friends of residents as a convenient payment channel. There are significant costs attendant to offering and maintaining its functionality. In order to accept credit card, debit card and eCheck payments online, we are required to establish merchant accounts, maintain a Secure Payment Site, meet Payment Card Industry Data Security Standards (PCI DSS) and pay fees associated with the acceptance of electronic payment through this site. These costs originate directly from our decision to provide a convenient payment channel to those of you who do, in fact, find it convenient. Raising rents to absorb these costs would unfairly impact those residents who have achieved 'self supportive' status.